Refund policy
At Summit Q, we take pride in crafting our BBQ sauces with care and delivering them fresh to your table. Because our products are food items, we have a few important guidelines for returns and refunds.
Perishable Food Policy
Because our BBQ sauce is a perishable food item, we do not accept returns on opened products for health and safety reasons.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@summitsauce.com.
To help us resolve your issue quickly, we kindly ask that you provide photos of the damage or incorrect item along with your email. Once verified, we will gladly replace your item or issue a refund.
Satisfaction Guarantee
Your satisfaction matters to us. If you ever experience an issue with your order, please reach out to hello@summitsauce.com and we will do our best to make it right.